Refund and Returns Policy
At Navta Travel, we are committed to providing quality travel products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, we offer a straightforward refund and return process as outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- Returns must be initiated within 30 days of receiving the product.
- Proof of purchase (such as an order confirmation or receipt) is required.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Items that show signs of wear, damage, or alteration
3. Return Process
To initiate a return:
- Contact our customer service team at [Insert Contact Email or Phone Number] to request a return authorization.
- Once your return is approved, we will provide instructions on how to return the item.
- Please ensure that the item is securely packaged to avoid damage during shipping.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping fees are non-refundable.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, contact us at [Insert Contact Information] to arrange an exchange.
6. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- First, check with your bank or credit card company, as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at [Insert Contact Information].
7. Return Shipping Costs
- The customer is responsible for covering return shipping costs unless the product is defective or the return is due to an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Insert Contact Information] with your order number and a description of the issue. We will work with you to arrange a return or exchange and cover any necessary shipping costs.
9. Contact Information
If you have any questions about our refund and return policy, please reach out to us at here.